Cancellations, return, refunds & delivery policy

Cancellation
After purchasing the products at www.vilenci.com if the customer have changed his/her mind and wants to cancel the order. he/she can do the same within 24 hours of successfully placing an order. The cancellation of the order can be done from my account page or from the email that you will received after successfully placing an order with packmymeat.com. After 24 hours have passed by, we don’t entertain cancellations and the refunds will not be initiated if the payment is already been made online. For cash on delivery orders if the customer order and repeatedly cancel the order after the cancellation duration of 24 hours. His/her account will be banned permanently and he/she will not be able to use any of the service offer by packmymeat Gourmet Delight for indefinite period of time.

Note: We ship all the order after 24 hours hours of receiving an order. After 24 hours have passed by. The customers will not able to cancel the order and the refunds for the same will not be entertain on any circumstances.

Return
The customer will not be able to return the product. All products in the store are not returnable and the refund will also be not entertain for the same. Please check the particular product description for more information on return.

Refunds
If the orders is prepaid and the cancellation for the same has been done under 24 hours of placing an order, than a full refunds will be initiated to the customer original payment method under 24 hours of receiving a cancellation request and a credit will automatically be applied to your original method of payment within 3-5 working days (excluding the bank holidays) of initiating the refund.

Delivery

We offer pan India delivery to almost all the pincode.

As mentioned above all the orders are deliver after 24 hours of receiving an order and once it’s shipped the customer can’t cancel the order and hence the refund for the same will not be entertained. The customer should cancel the order under 24 hours of successfully placing an order. If he/she wants to cancel the order.

Minimum orders values is set to Rs.500/- . Please contact our customer experience executive for further information before placing an order.

Usually all the orders get delivered under 3-7 days of successfully placing an order. However, some order may take upto 10 days to be delivered based on location and some other unforeseen circumstances. Please contact our customer experience executive from the contact us page for the accurate delivery time.

Note: if the ordered product is out of stock. The same will be initiated to the customer about the unavailability of the stock through email and hence, the orders will stand cancelled. On prepaid orders a full refunds will be made to the customer original payment method before 9pm of the same day. The refunded amount will be credit back to the customer bank account within 3- 5 working days excluding a bank holidays. Please feel free to contact our customer service executive about the availability of the stock before placing an order.

Payment gateway fees

Payment gateway fees of 2% plus 18% GST and 3% plus 18% GST will be charged on domestic and international payments respectively on top of total orders values on all types(Credit/Debit, UPI, wallets etc.) of online payments and this fees are not refundable.

Exception: For orders, that we are unable to deliver to the customer due to some unforeseen circumstances, a full refunds will be made to the customer’s original method of payment under 24 hours of placing an order and the amount will be credit back to your bank account in 3 to 5 working days excluding abank holidays.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@vilenci.com.

Enjoy tension-free online shopping at www.vilenci.com with our customer-friendly refund, and cancellation policy.

Happy Shopping with www.vilenci.com